Every enquiry answered in 60 seconds — even while you sleep
A good share of demand arrives after hours, and the first firm to answer properly often wins. The agent greets, understands, filters and books — trained on your pricing, scope and tone.
- Message
- qualification
- CRM
- the right person
- follow-up if it stalls
- Layer
- 04 · System
- target: first-reply time on every channel
- 60 sn
- coverage — nights, weekends, holidays
- 7/24
- target: share of conversations logged
- %100
"How do I set up WhatsApp automation for my business?" A canned auto-reply says "we will get back to you soon" — and the customer writes to someone else in the meantime.
First reply in 60 seconds — nights included.
The agent speaks in your voice — no boxed bot.
Only names worth talking to remain in the queue.
Not one agent.
A roster with names and real jobs.
"Let us set up some AI" says nothing. What says something is this: who does which job, touching which data. This is the roster that ships with the setup — every agent’s name, job and data scope in writing.
(Where it hurts)
Unanswered night enquiries
The message lands at 23:40, the reply at 10:00 — the customer is long gone.
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Demand is valuable while it is hot: people write to three firms at once and usually go with the first proper answer. A message left for morning is a customer handed to a competitor.
The agent engages within seconds on every channel: greets, asks what is needed, moves fits toward a booking or quote. You wake up to sorted, labelled conversations — not an unanswered pile.
Drowning in the same 10 questions
Price, timing, area, how you work — half the day goes to copy-paste replies.
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Most incoming messages are the same core questions, and you already have every answer. The problem is not knowledge but repetition — each repeat steals a productive hour.
We train the agent on your real answers: price ranges, service area, process, even your tone. It closes the standard questions; only conversations that truly need a human reach you.
An unfiltered crowd
No-budget, out-of-area and irrelevant enquiries queue with real customers.
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Not every message is a customer, but every unfiltered one costs time. Out-of-area, off-budget or out-of-scope requests block the view of real opportunity.
The agent filters by rules we set together: budget range, service area, job type. Fits get booked, misfits get a polite redirect, borderline cases get flagged to you. Your queue holds only names worth talking to.
(How we run it)
- 01
Voice & knowledge training
It learns from your real conversations: pricing language, scope, tone. Not a boxed bot — your voice.
- 02
Channel wiring
WhatsApp Business, Instagram and the web form connect to one brain; no channel is orphaned.
- 03
Filter & booking rules
Who gets booked, who gets a quote, who gets a polite no — we write the rules together.
- 04
Handover & monitoring
Edge cases get flagged to you; in the first weeks we read transcripts together and sharpen the agent.
(What you get)
- 01
An agent trained in your voice
- 02
WhatsApp + Instagram + form wiring
- 03
Filter rule set (budget / area / scope)
- 04
Calendar & CRM integration
- 05
Transcripts and weekly digest
- 06
First-month sharpening together
(FAQ)
Step by step: How to set up WhatsApp auto-replies: three ways, How to set up marketing automation, step by step
Isn't the WhatsApp Business auto-reply enough?
An auto-reply confirms the message arrived; it does not answer the question. The agent gives the price, the free slot or the scope from information you approved, collects what is needed and hands the request to your team ready to act on. The difference is a customer who waits versus one who gets an answer.
Will customers know it is a bot?
The agent does not pretend, but it speaks your language so the flow feels natural. Anyone can ask for a human at any point — that rule is built in.
What if it gives wrong information?
It only speaks from information you approved; where it does not know, it hands over instead of guessing. In the first weeks we read transcripts together and tighten the edges.
How long is setup?
With your materials in hand, the first channel typically goes live in 1-2 weeks; filter rules settle within the first month.
Let us count what you are losing
In a 15-minute call we look at your last 30 days of messages and count what went late or unanswered. The number is yours — so is the decision.
Let the system carry what you carry by hand